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Service Level Agreements

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GloboTech's
Service Level Agreements

We back our SLAs with measurable
Real Performance Indicators, See for yourself.

100% Network & Power Uptime Guarantee 100% Actual Results 100%

100% Network Uptime

Our fully-redundant public network has been designed for 100% Uptime. It's as simple as that.

GUARANTEE 100%
ACTUAL RESULTS* 100%
100% Power Uptime Guarantee 100% Actual Results 100%

100% Power Uptime

The (green) electricity in our datacenters will always be available to power your infrastructure at GloboTech.

GUARANTEE 100%
ACTUAL RESULTS* 100%
90 Seconds Cloud Server Delivery Guarantee 90 Seconds Actual Results 70 Seconds

90 Seconds Cloud
Server Delivery

Our SSD-based Cloud is built for performance, and fast delivery is only one of its advantages. Once your account has been confirmed, you will receive access to your new Cloud Server within 90 Seconds.

GUARANTEE 90 Seconds
ACTUAL RESULTS* 70 Seconds
Fast Dedicated Server Delivery Guarantee 4 Hours Actual Results 3 Hours

Fast Dedicated
Server Delivery

Once a new customer has been approved and payment has been received, we guarantee that your new dedicated server will be delivered within 4 hours. If your dedicated server has a custom configuration, our team will contact your with an estimated delivery time.

GUARANTEE 4 Hours
ACTUAL RESULTS* 3 Hours
1 Hour Hardware Replacement Guarantee 1 Hour Actual Results 52 Minutes

Hardware Replacement
1 Hour or Less

From the moment that we have determined that a hardware part is causing your issue, we will replace it within 1 hour or less.

GUARANTEE 1 Hour
ACTUAL RESULTS* 52 Minutes
Support within 15 Minutes Guarantee 15 Minutes Actual Results 11 Minutes

First Response to Support
tickets within 15 Minutes

When you require support, we know you need it fast. We guarantee that we will first respond to your technical support request within 15 minutes or less.

GUARANTEE 15 Minutes
ACTUAL RESULTS* within 11 mins

You can visit our Terms of Services pages for all the details of our SLAs and credits

Let us assist you.

Talk to one of our Hosting specialists who will review your needs and propose a tailored IT solution that will match your specific business reality and needs!

Contact Us - GloboTech

They're happy about doing business with us

Frédéric Meschino Orchestre Symphonique de Montréal

"Since our collaboration, Globotech has provided us with the best result for solving technical problems and optimize our Website performance. Globotech’s team is supported by excellent customer service, with fast reaction time, always listening to our needs and problems. Our server issues are always resolved quickly, and they’re always available to help us. We are pleased to partner with Globotech."

Mark Poppen PoppenWorks - Web design, development and hosting

"We're very impressed with GloboTech! Where others take hours to respond, GT support is on the ball and replies to requests within minutes, not to mention their 100% network uptime. We're glad we found them as a partner."

Shari Chambers NewMedia Designs

"We have been using GloboTech's dedicated server service for 2 years. GloboTech is by far the best hosting provider we have used! They are 100% responsive, proactive and my server has never been down once. I could not imagine using any other service again!"

Mark Guidetti RapidNotify

"We’ve been using GloboTech Communications for our Canadian server needs for more than 3 years. Technical communications are polite, informed, informative, and fast. Resolution of extremely rare issues is always fast. Find them to be pro-active rather than reactive."

Andrew Hodges Director de Tecnologia

"My experience with GloboTech has been quite positive. Their hardware support is instant at any hour and we have never experienced a network outage in four years. For these reasons, we transferred our RedHat oVirt cluster with our most critical services and our most important clients. Additionally, I found the staff to be very friendly and always available for questions and advice."

Nick Smith Ace Sport

"The team at GloboTech is truly in a class of their own. After spending years moving through hosting providers that were neither able to impress me nor to differentiate themselves from one another, I found GloboTech and have not looked back since. They helped me design a custom configuration, and their team has made themselves available to me around the clock. I have never worked with a company that was so thorough or so responsive, and it really helps me to focus on the core of my business without worrying about my servers."

Paulina Podgorska SOSgarde.ca / SOSsitter.ca

"Being a seasoned online entrepreneur, I have seen and interacted with few hosting companies, and never I had such a high quality of service than at GloboTech. The team is knowledgeable, very responsive and really here to help you. The optimal performance of my servers is primary to the well-being of my business, and I know it is in good hands with GloboTech. I constantly refer GloboTech to my fellow entrepreneurs and will continue to do so."

Raffaello Damgaard Wservices Websites

"I have been through many hosting companies since 2005. THE PLANET, Hostgator , SOFTLAYER , etc. I can say that GLOBOTECH is the best both in attendance as with regard to technical issues. I am very pleased with this partnership and recommend GloboTech with confidence. This is a partnership that has no termination date. We are together!"

Scott Gingrich Piggybank Technology

"Now that I’ve moved our dedicated server hosting to GloboTech Communications, I understand what a managed hosting service is supposed to be like. I feel like the team at GloboTech Communications has gotten to know me and my server and has consistently provided quick, professional responses to my questions. More than that, they’ve been very proactive in monitoring my server, optimizing it and providing excellent advice. Unlike with my last provider, I now feel confident that my server is in good hands and being looked after. These guys are the real deal when it comes to professional managed hosting for dedicated servers; this is a bill I’m happy to pay every month!"

Halil Ozdemir

"I have been working with GloboTech for a year and I am satisfied with their IT infrastructure. Very efficient and time-sensitive hosting support. Thank you for this good level of service."

Mark Cunha Instanetwork

"We've been with GloboTech for just over a year now and don't ever plan on leaving.  These guys have demonstrated nothing but exceptional customer service and we've experienced zero downtime on our server since day one.  I was with another provider prior from GloboTech and the comparison in price and customer service is night and day.  Don't hesitate, you won't be disappointed."

Al Nicolaides iVRTours.com

"As an integral part of services, GloboTech has been right by our side providing us with first class hosting for over 7 years. Their level of dedication to the stability of our hosting, responsiveness to our needs and their technical expertise is second to none! The best advice we could give to anyone looking for 100% peace of mind when it comes to finding a hosting company is to look no further as GloboTech has gone well beyond proving that for us!"

Patrice Tremblay Gestion Minute Inc

"Reliable services, skilled technicians, prompt, and courteous customer service. GloboTech is, without a doubt, the best company we have been dealing with for web hosting. We highly recommend them beyond all their competitors."

Eric Letovsky EM3 Services

"I run a web development/hosting company and I’ve been working with GloboTech for over 4 years, and the experience has been wonderful. The service provided by their staff is second to none! Their response time is immediate! The network is fast and reliable; combine that with excellent customer service, I can’t ask for more!"